Terms of Service

1. What you give it, meaning speak or type: you can record what it's about with your voice, or type a few words in the message window. You can do one, the other, or both at once. Recording is optional: the Service works fully even if you never use a microphone.
2. Thread awareness: when you reply, the extension reads the open thread: see Section 4.1; when you write a new message, it reads no correspondence at all.
3. AI drafting: what you gave it, together with the thread content if you are replying, is passed to the AI model provider, which produces a draft, reply, or summary. Speech recognition and drafting both happen outside your browser.
4. Feedback and bonus credits: rating a Generation (like/dislike) may earn you bonus Generations under a program that can be adjusted from time to time.
5. Automated prompt/model selection: the prompt template and model variant are selected automatically for each request, based on aggregate results across all users, not your individual profile.

Your input and the thread you are replying to go to the AI model provider solely to produce that one draft. We do not store them on our servers: we delete them the moment the Generation is complete, whether you speak or type. What we do keep is described in our Privacy Policy: mainly technical metadata about each Generation, never the content.

The Service works in at least Google Chrome and Mozilla Firefox, for which we publish the extension; in other Chromium-based browsers (Microsoft Edge, for instance) the Chrome Web Store build usually installs and works, but we do not publish a separate package for them and do not test them separately; and with the Gmail and Outlook web mailboxes. Support for further browsers and mail providers may be extended; extending it never narrows the scope set out above. You also need a Word2Mail account created at sign-in (Section 3.2), a stable internet connection, and JavaScript enabled. Recording needs a microphone and your browser's permission to use it; if you don't have one, or you simply prefer to type, the Service works fully with typed input.

We can add, modify, or retire features to improve performance, security, or legal compliance. If a change materially reduces what you're paying for, we'll tell you in line with Section 13.

You confirm that you're at least 16 (or the age of digital consent where you live), able to enter a binding contract, and not barred from using this kind of service under any applicable law or sanctions list.

You sign in with your Google account or your Microsoft account: your choice. This authenticates you: signing in does not, by itself, request access to your mailbox content, in Gmail or in Outlook; see Section 4 for exactly how the Service reads the thread you are working on. Keep the account you sign in with secure; tell us at admin@word2mail.com if you suspect unauthorized use of your Account.

Give us accurate information when it's requested (e.g. billing details) and keep it current. We may suspend or close an Account built on materially false information.

When you reply, the extension reads the sender and the visible content of the thread you currently have open in Gmail (mail.google.com) or Outlook on the web (outlook.live.com, outlook.office.com, outlook.office365.com), the same text already visible to you, so the AI Output fits the conversation; beyond that it does not reach into your mailbox. It also runs on our own pages, solely to sign you in and connect it to your account; it runs on no other website.

Our use of information received from Google APIs adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements. The details of these commitments are set out in Section 3.4 of our Privacy Policy.

Uninstalling the extension stops all thread reading immediately, in Gmail and in Outlook alike. You can also revoke Word2Mail's access at the provider you sign in with: for a Google account at https://myaccount.google.com/permissions, for a Microsoft account at https://account.microsoft.com/privacy/app-access. This does not automatically cancel a paid Subscription: cancel that separately in the dashboard (Section 6).

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to install and use the extension and dashboard, for your own use.

• Reverse-engineer, decompile, or build derivative works of the Service, beyond what the law allows despite this restriction.
• Bypass or disable any access control or security mechanism.
• Use the Service to build a competing product.
• Scrape or automate access outside normal use.
• Create multiple free-tier Accounts to rack up, in total, more free Generations than one Account's free tier gives you.

You may share your Account's login with other people. Your Generation quota is fixed per Account no matter how many people use it, and everyone using it sees all AI Output and Generation history on it. You are responsible for everything that happens under your Account; this does not limit consumer rights we cannot waive.

Don't use the Service to draft, send, or facilitate: illegal activity; content that sexualizes or endangers minors; hateful or violent content targeting people or groups; spam, phishing, or malware distribution; impersonation of a real person or organization; or fraud aimed at deceiving people or markets.

Don't rely on the AI Output, without your own human review, for medical advice, legally binding contracts, emergency communications, or anything where a mistake could cause real harm.

You're responsible for what you put in your Custom Instructions. We may sanitize or reject instructions that clearly violate Section 5.4. Breaking this Acceptable Use section can lead to immediate Account termination without refund.

The extension may auto-update via your browser's extension store. Using the Service means accepting these updates.

All payments are processed by our third-party payment processor. Buying a plan or a Generation Pack authorizes us, via that payment processor, to charge your payment method for that purchase.

Paid Subscriptions renew automatically at the end of each billing period unless you cancel first from the dashboard's billing settings. We'll give advance notice before an annual renewal as required by law.

Each Generation uses one quota unit, drawn in this order: (1) your monthly Subscription quota, (2) bonus Generations earned through the feedback program, (3) purchased Generation Pack credits. When all three are exhausted, generation stops until your quota resets, you earn or buy more, or you upgrade.

Quota is used by any request that ends in a generated message: including one where you provide neither a recording nor text. In that case the Service writes a polite, general reply from the thread alone, and that is a full Generation. We do not charge quota for a request that failed and returned you no content.

Purchased Generation Pack credits, and any bonus credits granted when you upgrade your Subscription, are valid for 12 months from the date they're granted. Unused credits expire once that period ends. They aren't touched by your monthly reset and are spent only after your monthly and bonus quota run out, oldest-expiring credits first; they're non-refundable once purchased except as the law requires. Feedback bonus credits don't expire and otherwise work the same way, but can't be bought, sold, or transferred, and the terms of the feedback program can change.

We'll give at least 30 days' notice by email before a price increase takes effect. If you don't agree, you can cancel before the new price applies. During any beta period, pricing may be introductory and lower than the eventual standard price, which will also be announced in advance.

Upgrading takes effect immediately: we charge the full price of the new tier right away (not a prorated top-up), and your billing cycle restarts from that moment. Any quota you hadn't used yet on your old tier is credited to you as Generation Pack-style purchased credits, valid for 12 months under the same rule as Section 6.4. Downgrades work differently: they take effect at the end of your current billing period, so you keep your current tier's access and quota until then, with no refund for the time already paid.

Your access is governed by your remaining quota. A failed renewal means your Subscription won't add new monthly quota, so once what you have runs out, you're limited to the free tier's quota until payment is resolved. We'll email you about the failed payment and how to fix it via the payment processor's customer portal; once payment succeeds, your Subscription resumes normally.

If you file a chargeback, we may suspend paid-feature access while it's open, and will tell you why. If it's resolved in your favor, access is restored; if resolved against you, your Account moves to the free tier.

Refunds are at our discretion or as the law requires, including where your withdrawal right (see Section 7 below) wasn't validly waived, or the Service was defective. We generally don't refund partially used Subscription periods or unused Generation Pack credits beyond that. If you think you were billed in error, tell us at admin@word2mail.com within 30 days.

Under the EU Consumer Rights Directive and Polish consumer law, you normally have 14 days to withdraw from an online purchase without giving a reason.

Word2Mail is both digital content not supplied on a tangible medium and a digital service, under the Polish Consumer Rights Act of 30 May 2014. Before you complete a paid purchase, we ask you to explicitly confirm two things: (a) that you request performance to begin (delivery of the digital content, or provision of the service) before the 14-day withdrawal period ends, and (b) that you accept that you therefore lose your right of withdrawal: to the extent the contract covers the supply of digital content, once performance begins (art. 38(1)(13) of that Act), and to the extent it covers the provision of a digital service, once that service has been fully performed (art. 38(1)(1) of that Act; the obligation to take that acknowledgement from you comes from art. 21(2) of the same Act). You'll see this as an explicit checkbox at checkout: once each for your first Subscription, and separately for every one-time Generation Pack purchase.

If the waiver wasn't properly presented, or the Service was materially defective, your statutory withdrawal right (or a refund) still applies. Contact admin@word2mail.com.

If we don't yet support your country, you may submit your email address to be notified when we do. This is a free, one-time notification service: not a subscription, and not a contract for the paid Service. You may withdraw at any time using the unsubscribe link tied to your email address, with no login required.

The Service (its code, design, and the Word2Mail name and branding) belongs to Piotr Kucharski (via "Piotr Kucharski Bioinformatyka") and is licensed to you only as described in Section 5.1. This Agreement gives you no right to our trademarks or branding beyond that.

You keep all rights to your User Content. To the extent the law lets us, we assign you all rights in the AI Output generated for you: it's yours to send, edit, or discard. You're solely responsible for what you actually send; we're a technical tool, not the sender.

We don't use your User Content to train our own models.

TO THE EXTENT THE LAW ALLOWS, THE SERVICE IS PROVIDED "AS IS," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

The AI can be wrong. It may generate text that's inaccurate, irrelevant, or inappropriate. We don't manually review AI Output before you see it. You're solely responsible for reviewing and editing anything before you send it. Which specific prompt template and model variant handled your request is chosen automatically (Section 2.1(5)): we don't guarantee any particular one will be used.

We don't guarantee uninterrupted or error-free operation. The Service depends on third-party APIs and infrastructure; outages on their end are outside our control.

TO THE EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING FROM YOUR USE OF THE SERVICE, HOWEVER CAUSED.

OUR TOTAL LIABILITY UNDER THIS AGREEMENT IS LIMITED TO WHAT YOU ACTUALLY PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR PLN 500, WHICHEVER IS GREATER. This cap does not apply to consumers to the extent it would be an unfair contract term (Article 385(1) of the Polish Civil Code) or would conflict with mandatory law, and it never covers damage caused intentionally (Article 473 § 2 of the Polish Civil Code).

Uninstall the extension and stop using the Service. If you have a paid Subscription, cancel it separately before the renewal date to avoid further charges.

We may suspend or terminate your access, without notice, if you materially breach this Agreement (especially Section 5's Acceptable Use rules), if the law or Google requires it, or if we discontinue the Service.

Your license ends, you must stop using the Service, and we may delete your Account data per our Privacy Policy. Sections 8, 9, 10, 11 and 14 survive termination.

We'll give at least 90 days' notice to users with unused Generation Pack credits, so you have a fair window to use them before the Service ends.

This Agreement is governed by Polish law, excluding conflict-of-law rules and the CISG.

Courts in Warsaw, Poland have jurisdiction. If you are an EU consumer, this does not narrow your statutory position: under Article 18(1) of Regulation (EU) 1215/2012 you may sue us either in the courts of your own domicile or in the courts of ours, and we may sue you only in the courts of your domicile.

The European Commission maintains a list of approved alternative dispute resolution bodies at consumer-redress.ec.europa.eu. In Poland you can also turn to the President of the Office of Competition and Consumer Protection (polubowne.uokik.gov.pl), to your district (municipal) consumer ombudsman, to a regional inspector of the Trade Inspection (out-of-court proceedings), or to a consumer organisation such as Federacja Konsumentów. We are not obliged to use a consumer arbitration board.